GOT QUESTIONS?

We’ve already brewed up some answers.

Why is my coffee clumping?

There are many reasons thing might occur, but the most common reason clumping occurs when the consumer opens their bag of coffee for the first time is due to static electricity build up in the manufacturing process. There is a lot of friction during the manufacturing of the coffee (grinding, sorting, bagging, etc) which can be held in the bag causing the ground coffee to hold together. After the bag has been opened (IE unsealed for the first time), the static charge should dissipate, and the coffee will un-clump. If the consumer did not just open the bag for the first time (IE it was opened last week and has been in their cupboard) and they have started seeing clumping, there are a lot of different reasons it might be occurring, with moisture being the most likely.

Why shouldn’t I store it in the freezer?

Large swings in temperature can cause moisture in the bag, degrading the coffee quicker.

What is the decaffeination process for decaf Portside?

Currently decaf Portside uses the water method.

Does the water decaffeination process take out more or less caffeine than the other decaffeination methods?

All decaffeination methods extract the same amount of caffeine and meet industry standards for decaffeinated coffee.

How is the coffee processed?

Depending on the blend, the processing of the green coffee may vary. We utilize different processing methods, and allow our master blenders to create the ideal flavor profile for each blend.

Is it made in the USA?

The coffee is grown from across Latin America by our farming partners. From there it is imported and roasted and packaged in the USA.

Where do you source your beans?

We have a large network of "responsibly sourced" farming partners across the globe, but most of our blends are focused on Latin American countries.

Are your bags currently recyclable?

No, our bags are not currently recyclable.

How much caffeine is in Seattle’s Best Coffee®?

According to coffee industry data, the average 12 oz serving of our brewed coffee contains 143mg of naturally occurring caffeine. Caffeine content can vary across different types of coffee beans and coffee preparation methods.

Why have the prices of SBC increased?

SBC prices have increased to account for the rising costs of arabica coffee, which SBC R&G and K-Cup coffees use. Arabica costs have increased due to severe frost damaging crops in Brazil, the top producer of coffee.

Why is there a vent on the front of the bag?

The vent on the front of the coffee bags is there to help the coffee stay fresh.